Terms and Conditions for the Sale of Products

Please see below the terms and conditions on which we supply products to our customers.

When you browse and use our website, you are agreeing to comply with and be bound by our terms and conditions of use. Combined with our privacy policy, this governs Porcelain Paving Direct’s relationship with regard to this website. If for any reason you disagree with any part of these terms and conditions, we ask that you do not use our website. 

At Porcelain Paving Direct, we nor any third parties provide any warranty or guarantee of the performance, timeliness, accuracy, completeness, or suitability of the information and materials this website offers for any particular purpose.

When using our website, you acknowledge that such information and materials may contain inaccuracies or errors and we exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, of which we are not liable. It is your own responsibility to ensure that any products, information, or services available on this website meet your specific requirements.

This website features material that is owned by or licensed to us. This material includes, but is not limited to, the layout, design, appearance, look, and graphics. Reproduction of any material is strictly prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Any authorised use of this website may give rise to a claim for damages and may be a criminal offence.

If you are a business customer, these terms and conditions will constitute the full agreement between us for your purchase. You hereby acknowledge that you have not relied on any statement, promise,  assurance, representation, or warranty made or given by, or on behalf of us, which is not set out in these terms and conditions. You shall have no claim for innocent or negligent misrepresentation based on any statement in this agreement.

We are Porcelain Paving Direct, a company registered in England and Wales. Our company registration number is 13395941. Our registered VAT number is 392167871.

You can contact us by calling our customer service team at 0330 460 9498 or by writing to us by email at enquiries@porcelainpavingdirect.com.

We will accept your order once an email has been sent to you to accept it, at which point a contract will come into existence between both parties. Should there be any issues or errors with your order, we will notify you.

If we are unable to accept your order, we will inform you in writing and will not charge you for the product. Reasons for this could be that the product is out of stock, we are unable to fulfil your order in the agreed timescale due to unforeseen circumstances, or because we have identified an error in the price or transportation cost of the product.

Upon receiving your order, we will assign an order number to you and inform you what it is via an order notification email that you will receive.

Currently, we only sell to the UK and there are certain areas with delivery restrictions. At the checkout, any delivery restrictions will be stated. You can contact us by phone or email if you have any delivery enquiries. 

Additionally, the packaging of the product may vary from that shown in images on our website. 

Please note that our customers are responsible for disposing of any pallets and bulk bags after their use. 

If you wish to make any changes to the product[s] you have ordered, we ask that you please contact us. We will inform you of the change if possible and of any potential implications to the price of the product you have chosen. 

The price of delivery will be displayed on the website when you input your address and postcode. Please note that we cannot deliver to all UK addresses and we will advise you at the relevant time if we cannot make a delivery to your requested address. Deliveries are normally made within 3-5 working days for orders placed before 12pm Monday-Friday.

All deliveries require access for a tail-lift and a pallet truck. National deliveries are provided by an external haulier. If there are any possible delivery restrictions, customers must advise of this as delivery vehicles are typically large 18-tonne vehicles.

You must have a flat solid ground capable of manoeuvring a pallet truck. If you fail to comply with any of the above you may result in a failed delivery and additional charges if deliveries have to be reattempted. As a customer, you must provide a telephone number to enable our hauliers to call you before dispatch from the distribution centre. 

We expect you or the nominated advocate to be present upon delivery to receive and sign for the delivery.

If you wish to return the product you have ordered, please contact us as soon as you can. We will discuss your options with you. Please note that the customer is responsible for the cost of delivery in returning the goods. 

The goods must be returned in the same condition and packaging as when delivered. The goods must be returned within 14 days. We advise that you order a free sample of the product you intend to purchase to ensure the product you receive complies with your expectations.

In the unlikely event that a product is damaged on arrival, you are expected to provide photographic evidence within 7 days of arrival. A refund for the cost of the tiles, excluding delivery, will then be issued.

The use of this website is subject to the following terms of use:

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

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