For most products, you have the right to cancel your order at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. You should notify us if you want to cancel your order within this time period, either by email, phone or through the contact form on the website. if you cancel the order before dispatch you will receive a full refund. If you cancel after the order has left with our third party courier, the refund will have the courier cost deducted.
A further 14 days is allowed from the date you notify us of your cancellation to return the goods if already received. You must cover the cost of returning unwanted goods. We can arrange for the courier to collect, this will be a cost of £100 per pallet. We will issue a refund within 14 days upon receipt of the returned goods. We are unable to refund any delivery charges from the original delivery if the order has been dispatched. A deduction will be made if the value of the goods has been reduced as a result of you handling the goods in a way that would not be permitted in a shop. After this period, if you have laid the product you are accepting the product is fit for purpose and as such we are unable to accept any returns and offer any refunds, except in the case of damaged or faulty goods.
For bespoke orders, we operate a non-return policy and we are not able to accept cancellation to the order.
We recommend that any surplus material should be kept.
In the event that your goods are received damaged or faulty, please contact us immediately. We will require details of the damage/fault, along with photographic evidence. If we agree on a return for damaged/faulty goods please ensure that the order is repackaged in its original packaging, including any accessories which were delivered with the product, and that it is placed on the pallet at the original delivery point for the third party haulier to collect.
If the original packaging of the product has been damaged or destroyed you should ensure that the returned product is on a pallet and is adequately packed for shipment back to us. It should be placed in the original delivery point for the third party haulier to collect.
A refund will be made within 14 days upon receipt of the returned goods. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods in a way that would not be permitted in a shop.
If you have any doubts, please contact us for further details.